1-for-1 replacement guarantee” and express delivery policy at Co Thao Tom Ca

Useful Tips

09 August 2026

1-for-1 replacement guarantee” and express delivery policy at Co Thao Tom Ca

Buying seafood online can make many people hesitant. You cannot personally choose the seafood, you may not know how fresh it really is, and there is always the concern that it may no longer be at its best by the time it arrives. At Co Thao Tom Ca, we understand these concerns among customers in Ho Chi Minh City. That is why every order is backed by a carefully managed delivery process and a clear replacement policy, so you can order with the same peace of mind as choosing seafood directly at the counter.

Co Thao Tom Ca’s 1-for-1 replacement guarantee

Express delivery policy – Keeping seafood fresh from kitchen to doorstep

Ordering seafood online is not quite the same as ordering pizza or other everyday foods. Every extra hour in transit can affect its freshness. That is why Co Thao Tom Ca has built an express delivery process designed with one goal in mind: making sure your seafood arrives cold, fresh, and ready to enjoy.

Proper cold-chain packaging process

As soon as an order is confirmed, our team begins preparing it through a step-by-step process. Seafood is selected from fresh daily batches and carefully inspected before packaging. Chilled gel packs are packed together with the products.

For orders delivered outside Ho Chi Minh City, we use standard insulated foam boxes to help maintain a stable temperature throughout the journey - whether the order is travelling under 35°C heat or through rush-hour traffic.

Actual delivery time

For customers within Ho Chi Minh City, orders usually arrive within 2 hours after confirmation. If the delivery address is within 5km of the nearest branch, delivery may take only around 45–90 minutes, depending on the time of day.

Co Thao Tom Ca currently operates several branches across Ho Chi Minh City, helping us provide broad delivery coverage while keeping travel times as short as possible.

One important note: Co Thao Tom Ca’s soy-marinated seafood products have a short shelf life of only 2 days after delivery. While this may seem less convenient for storage, it reflects our 3 NOs commitment: no preservatives, no chemical soaking, and no artificial coloring. A shorter shelf life means the products are made to be enjoyed fresh.

Co Thao Tom Ca’s express delivery policy

“1-for-1 replacement guarantee” for products that do not meet quality standards

This is a commitment Co Thao Tom Ca has maintained throughout 6 years of operation – not simply as a slogan, but as an actual part of how we handle every order.

When does the policy apply?

If you open your order upon delivery and notice a problem – such as seafood that is no longer fresh, has an unusual smell, does not match the described size, or packaging that has been damaged during transportation – you may request support under our replacement policy without having to go through a lengthy explanation process.

How we handle defective products

Please inspect your order as soon as it arrives, as this is the most important step in protecting your customer rights. If you notice any issue, take a photo of the product in its current condition and contact us directly through our fanpage or hotline at 024.9999.7122.

The Co Thao Tom Ca customer service team will verify your request and process it within 3 business days through one of two solutions: a free replacement product or a full refund.

With this policy in place, you can order and enjoy your food with greater peace of mind, knowing that quality issues will be properly addressed.

Why can we make this commitment?

The answer is simple: if a quality issue is not handled properly, we risk damaging the trust that Co Thao Tom Ca has spent 6 years building with its customers.

We work with fresh seafood, one of the most quality-sensitive categories in F&B. Our “1-for-1 replacement guarantee” is therefore our way of taking responsibility for every order and every customer we serve.

How to place an order quickly on cothaotomca.vn

Ordering through cothaotomca.vn is simple and does not require a complicated account registration process. With just three steps, you can quickly order your favorite dishes without unnecessary waiting.

Step 1: Choose the product you want

First, visit the Co Thao Tom Ca product page or browse the full menu and prices. Then choose according to your appetite and occasion – from Soy-Marinated Seafood Rice Sets for an individual meal to group combos for a laid-back weekend with friends.

Visit the brand website and choose products based on your needs

Each product page provides clear information about ingredients, sizes, and prices, giving you the essential details you need before ordering.

Check the ingredients, then choose the right size for your needs

Step 2: Place your order

Start your order by clicking Buy Now or Contact for Consultation. You can also simply use the phone, Messenger, or Zalo icons displayed on the website.

Provide the recipient’s name, delivery address, phone number, and preferred delivery time. You can also add special instructions to your order, such as no wasabi, switching to brown rice, or requesting delivery within a specific time frame. Our team will carefully review each note before processing your order.

Step 3: Receive and inspect your order

As soon as your order arrives, open the package and inspect it to make sure everything is in good condition and to protect your customer rights.

Fresh seafood should have a natural sea aroma without unusual odors, consistent color, and a clear, fragrant marinade. If anything does not look right, contact us immediately so our team can process the issue within 3 business days under the “1-for-1 replacement guarantee” described above.

Order with confidence and enjoy every meal with Co Thao Tom Ca

Co Thao Tom Ca’s customer policies are built around one simple principle: you deserve to receive exactly what you paid for and placed your trust in. Express delivery helps preserve freshness. The “1-for-1 replacement guarantee” gives you greater peace of mind. And a straightforward ordering process makes the entire experience as convenient as possible.

With these commitments in place, ordering seafood online from Co Thao Tom Ca no longer needs to feel uncertain. Instead, it becomes a carefully managed experience from the moment you choose your food to the moment it reaches your table.