Co Thao Tom Ca is always ready to listen to and address customer feedback and complaints regarding product and service quality.

1. Processing time

All complaints will be received and processed within a maximum of 03 (three) business days from the date Co Thao Tom Ca receives complete information from the customer.
In the event of circumstances beyond our control, Co Thao Tom Ca will proactively communicate with the customer to agree on an appropriate resolution.

2. Return and exchange conditions

For delivery issues or incorrect products: Products must remain in their original sealed packaging at the time the issue is reported.
For product quality complaints: Customers are kindly requested to report the issue within 24 hours of receiving the order and retain most of the product in its original condition so that our Kitchen can inspect the product and determine an appropriate resolution.

Each order is eligible for a maximum of 01 return or exchange.
Co Thao Tom Ca will cover 100% of the two-way delivery fees for products that are damaged, spilled, broken, or missing due to an error by our Kitchen or the delivery provider. Customers are kindly requested to provide clear photos or videos showing the condition of the product at the time of delivery for verification.
If a customer wishes to exchange a product for reasons not attributable to Co Thao Tom Ca, the customer will be responsible for the two-way delivery fees and any price difference between the products (if applicable).
If a return or exchange cannot be completed due to circumstances beyond reasonable control, Co Thao Tom Ca may offer a flexible refund corresponding to the value of the affected product or order.